Privacy Policy

This privacy policy describes how NARRATIEF handles the collection, use and protection of personal data obtained through our websites and services. We respect your privacy and strive to protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.

1. Collection of personal data

We collect personal information when you visit our website, sign up for our services, make a purchase, or contact us. The information we may collect includes, but is not limited to:

Name
Email address
Address details
Phone number
Payment information
IP address
Browsing behavior on our websites

2. Use of personal data

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website's practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors' data collection; and much much more.

To learn more about this, check out our article “ Creating a Privacy Policy ”.

3. Sharing of personal data

We do not share your personal data with third parties, except in specific cases.

For example, we work with service providers such as Google Analytics and Wix Studio to carry out our activities.

In addition, we are legally required to provide data when required. We also share data with professional advisors such as lawyers, accountants and insurers when this is necessary for our business operations. In the event of a merger, acquisition or sale of all or part of our assets, personal data may also be shared.

Cookie Policy - the basics

We take the protection of your personal data very seriously and have taken various technical and organizational measures to protect your data against unauthorized access, loss or theft.

Our security measures include the use of advanced encryption technologies to protect your information during transmission and storage. We have also implemented strict access control procedures, which only allow authorized personnel to access your personal information.

In addition, our systems are regularly tested and audited to identify and address any vulnerabilities. We ensure that our employees are well trained in data security and are aware of their responsibilities with regard to data protection.

5. Retention periods

We will not retain your personal data for longer than is necessary for the purposes for which it was collected, unless we are legally required to retain it for a longer period. Retention periods vary depending on the nature of the data and the specific purposes for which it is used.

For administrative purposes and to comply with legal obligations, some data may be retained for longer periods. We have strict policies and procedures in place to ensure that personal data is deleted promptly and securely once it is no longer required.

Periodic reviews of our retention policies and practices help us ensure we comply with all relevant data protection laws and regulations.

Cookie Policy - the basics

As a user, you have various rights with regard to your personal data. Below you will find an overview of these rights, together with a detailed explanation of each right.

Right of access

You have the right to request access to your personal data and to receive a copy of it. This means that you can ask us what data we have stored about you, why we use this data and with whom we share this data. We will provide you with an overview of the data and its processing.

Right to rectification

If you notice that the personal data we hold about you is incorrect or incomplete, you have the right to have this data corrected. This right enables you to ask us to update incorrect information, so that we always have accurate and up-to-date data.

Right to be forgotten

You have the right to request that we delete your personal data. This is also known as the 'right to be forgotten'. You can exercise this right when the data is no longer necessary for the purposes for which it was collected, when you have withdrawn your consent to the processing, or when the processing is unlawful.

Right to restriction of processing

In certain situations, you have the right to have the processing of your personal data restricted. This means that we may temporarily not use your data. You can submit this request if you dispute the accuracy of the data, if the processing is unlawful but you do not want it to be deleted, or if you have objected to the processing and are awaiting the assessment of that objection.

Right to object

You have the right to object to the processing of your personal data when this processing takes place on the basis of a legitimate interest or for direct marketing purposes. If you object, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

Right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. This right enables you to easily transfer your data to another controller. The right to data portability applies when the processing takes place on the basis of your consent or a contract and the processing is carried out by automated means.

Right to withdraw consent

If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal. After the withdrawal of your consent, we will stop processing your data for which you had given consent.

How to exercise your rights

To exercise any of these rights, you can contact us using the contact details provided on our website. We will handle your request as soon as possible and in any event within the statutory period of one month. If you are not satisfied with our response or the way we have handled your request, you have the right to lodge a complaint with the relevant data protection authority.

7. Contact information

If you have any questions about this privacy policy or to exercise your rights, you can contact us at:

NARRATIVE

Dries Serruys

Hollestraat(P) 2
1670 Pepingen

BE1009.885.014

E-mail: dries@narratief.com
Telephone: +32 (0)4 94 88 95 39

8. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Changes will become effective upon posting of the revised policy on our website. We encourage you to periodically review our Privacy Policy for any updates.

9. Cookie Policy

This Cookie Policy describes how NARRATIEF uses cookies and similar technologies on our websites. By using our website, you agree to the use of cookies as described in this policy.

1. What are Cookies?

Cookies are small text files that a website places on your computer or mobile device when you visit the site. Cookies help us remember your preferences and activities, which provides an improved user experience.

2. Types of Cookies We Use

We use different types of cookies on our websites, including:

Functional Cookies: These cookies are necessary for the basic functionality of the website and allow you to navigate around the site and use its features, such as accessing secure areas of the website.
Analytical Cookies: These cookies help us understand how visitors use our website. For example, we use Google Analytics to collect information about page views, time spent on the site and click behavior. This data helps us to improve the website and provide a better user experience.
Marketing Cookies: These cookies are used to show advertisements that are relevant to your interests. They are also used to measure the effectiveness of marketing campaigns. We may use marketing cookies from third parties, such as social media platforms (e.g. Pinterest, Instagram, Facebook).

3. Cookie Management

You can manage your cookie preferences and block or delete cookies via your web browser settings. Please note that blocking or deleting cookies may impact your user experience and some features of the website may not function properly.

4. Third party cookies

We may also use third party cookies, such as:

Google Analytics: to analyze website usage and generate reports on website activity.
Social Media Channels: such as Pinterest, Instagram, and Facebook for interaction and marketing purposes.

These third parties may place cookies on your device when you visit our website or when you use their services through our website.

5. Information about specific cookies

We use the following partners who may place cookies on your device:

Google analytics
Social Media Channels: such as Pinterest, Instagram, and Facebook for interaction and marketing purposes.

6. Changes to the cookie policy

NARRATIEF reserves the right to change this cookie policy. Changes will become effective once the revised policy is published on our website. We encourage you to regularly check this cookie policy for any updates.